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4 Reasons Technology is The Key to Personalized Customer Service

“A company’s customer service department is an essential function. These employees help maintain your company’s relationships with its customers, and without customer loyalty, a business may flounder. Fortunately, technology is starting to play a larger role in customer service as more businesses incorporate automation and other resources into the way they respond to customer needs. Read on to learn how companies are using technology to stay on top of customer service, and why this strategy improves the customer experience as a whole.”

Check out full blog post on Saleseforce.com